Reiner Group, Inc. - Our Reviews
Overall Rating
(1073 Reviews)
(72 Reviews)
(267 Reviews)
(60 Reviews)
(618 Reviews)
(19 Reviews)
(2 Reviews)
(3 Reviews)
(32 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Reiner Group, Inc. has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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When I call the Reiner Group, I know I'm in good hands. Today and last night was another example of the exemplary service that I have consistently received. Ken O arrived today and fixed my thermostat problem with the utmost professionalism and kindness. Last night, Steve M was equally fantastic. Thanks again Reiner professionals! Ken O. 08/02/17 |
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The service tech was punctual, informative and friendly.
The whole experience with Reiner Group has been extremely positive.
I would recommend and use again in the future. Ken O. 08/02/17 |
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Highly experienced, reliable, dependable, clean and always on time. Kenny knows the problem just
by looking at it, if Kenny can't repair and fix it, nobody can. Thanks for being my service technician!
John Contini
Paterson, N.J. Ken O. 08/01/17 |
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Ken O. 08/01/17 |
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Ken was on time new his stuff and fix the problem in a half hour.Would use Reiner again. Ken O. 08/01/17 |
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Ken O was prompt, thorough and very professional in his follow up service call. In addition. He took the time to patiently answer all of my questions about my newly installed AC. Ken O. 08/01/17 |
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Great service call today with Ken O. who gave a thorough review of the options, pricing. Good guy, an asset to the team! Ken O. 07/31/17 |
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We LOVE Reiner, and have been using them ever since we moved to Bloomfield, NJ in 1999. Kudos especially go out to Chris Gabriel, who has always made sure the Reiner technicians came out to our home at the time they were scheduled. We love everyone at Reiner, but Chris is just... exceptional. GREAT customer service! -- Mr. Lory and Shulamit Lazarus, Bloomfield Chris G. 07/30/17 |
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Chris could not have been more helpful. Her delightful personality will make me refer Reiner to so many people! Chris G. 07/29/17 |
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Ken O. was a great service technician. For my air conditioning unit, he cleaned the condenser thoroughly and ensured the unit was operating safely and efficiently. In this day and age where good service is hard to come by, it was refreshing having someone like Ken take the time for this.
Highly recommend Ken and Reiner Group in general. Ken O. 07/28/17 |
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(No Comment) Ken O. 07/28/17 |
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Highly experienced, reliable, dependable, clean and always on time. Kenny knows the problem just
by looking at it, if Kenny can't repair and fix it, nobody can. Thanks for being my service technician!
John Contini
Paterson, N.J. Ken O. 07/27/17 |
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Great professional response to our needs of a replacement a/c condenser and coil. Mr Ten Kate explained the options and helped set up the appointment. The team of workers worked most of the day and it looks and works great! I didn't get their names. A final evaluation was performed by Ken O ( a 5 star worker) and he was thorough in taking measures and also replaced the thermostat since it was off by 4 or 5 degrees. A great experience! Thank you Reiner! Edgar A. 07/27/17 |
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Ken was very professional. Ken O. 07/25/17 |
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Ken from Reiner Air was punctual, neat, and thorough in servicing our HVAC system. Very satisfied with the high level of service provided. Ken O. 07/21/17 |
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Ken has been servicing our air/heat for many years. He is professional and goes the extra mile every time. Always good to see him! Ken O. 07/21/17 |
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Ken O. was very helpful in finding the problem and explaining it to me. Ken O. 07/20/17 |
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Ken performed the annual service on our units quickly and thoroughly. We needed a new thermostat which he quickly installed for us. I know that I can depend on him for thorough and fair service. Ken O. 07/20/17 |
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Ken did a great job. He was responsive, corrected the problem, and provided an explanation of what was wrong. Couldnt ask for anything more. Ken O. 07/20/17 |
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(no comment) Ken O. 07/20/17 |
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Mario and the whole Reiner team was a delight to work with. My air conditioner failed, requiring a complete replacement. The installation began on the day promised and was up and running the next day. I was especially pleased with the work in the attic. The air handler was slightly larger than the previous unit, but they laid out the new unit to give me more usable storage space than before. I was impressed by their workmanship and cleanliness. Mario spent time afterward explaining how to maintain the system and answered any questions that I had. Mario U. 07/19/17 |
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Mario was very professional and answered all our questions
Would definitely recommend Reiner based on this experience Mario U. 07/17/17 |
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Have been using Reiner for years and always highly recommend them. Today we needed a parts replacement and our service provider was Ken O. As always, Ken was on time, courteous, knowledgeable, and highly professional. Job done well, efficiently and on time. Also, Ken interacted very nicelyl with our new puppy and a rather large orange cat seeking attention. Once again, a pleasure doing business with Reiner and its reps. Ken O. 07/17/17 |
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Ken did a great job! Clean, quick and courteous. Ken O. 07/14/17 |
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Excellent service helpful and professional Ken O. 07/14/17 |
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One time, knowledgeable and neat. Who could ask for more! Ken O. 07/13/17 |
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Mario Urriloa, Steve Evans, Craig Chuchy and Ken Hollywood. All were great, thanks to them for their service. Mario U. 07/12/17 |
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Ken O was on time courteous, very knowledgeable and explained every thing in a satisfactory manner. Ken O. 07/07/17 |
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Reiner Group has been servicing my Air Conditioner for over 20 years. Ken one their field service personal has done a great job ensuring that my equipment is working properly. Most recenlty I converted my old system to a more efficient system and Ken was assigned to do the final checkout. He spent time testing the system and controls and also educated us on the most efficient setting for the thermostat. I would also state that when the inspectors from the Borough came for the thier final inspection they were amazed at what a through job they did on the install. Thanks again Reiner Group/ Ken O. 07/06/17 |
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Prompt, courteous, excellent service Ken O. 07/06/17 |
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Ken O did a great job. Everything went perfectly as always with Reiner. Ken O. 07/05/17 |
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Reiner is a terrific company. New air conditioning system installed and very happy. Follow up check of system was done by KEN O. and was very efficient in checking everything. He made sure that everything was setup and working. just right
Gary H. Ken O. 07/05/17 |
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Ken O was prompt, considerate and made efficient use of his time. He repaired my AC and replaced a thermostat on July 4th and saved the day! Thanks Ken Thanks Reiner Group! Ken O. 07/04/17 |
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This company was excellent couldn't ask for a better job. Awesome installers clean and in perfect working order, I went with a Lennox unit it is working great. Cory came to my house to see if everything was up and running he was on time and did an awesome job. Cory H. 07/04/17 |
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(no comment) Ken O. 07/03/17 |
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Andre's efficiency and kindness always prompts me to ask for his service. He is an outstanding technician as well as person. Andre S. 07/02/17 |
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Quite a big job to handle a home with 8 units. As it's an all day job, Ken told me everything he would be doing, and would advise me of any items that needed special consideration above tne normal maintenance. He was respectful of the home, clean, quiet, and extremely professional. He was very kind and patient with regard to explaining to me some areas of concern and explained to me next steps in order to make the best decision. Thank you Ken. Ken O. 06/30/17 |
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Abass T. 06/29/17 |
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Once again professional service from the Reiner Group by Ken O. Not only do we find Ken friendly but our dog does as well. Ken O. 06/27/17 |
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Ken O. has been our service technician from Reiner Group for the past few years. From his arrival to his departure, Ken presents as a true professional and a superb representative of the company! Ken not only services our HVAC system, but also provides additional useful information so that I can keep the unit operating efficiently! I would definitely recommend the Reiner Group! Ken O. 06/27/17 |
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Had a brand new HVAC system installed in my home and there was a small issue with the thermostat after install. Ken O. came out to assist and was prompt and extremely helpful. As it was a new type of thermostat that had been introduced, it was still an unfamiliar product to everyone who had worked on my install, and Ken O took the time and effort to make sure it was running the way if should be, including providing me with some useful tips afterwards. (Note: the problem was not observed during the install as they worked on a very hot day and my place was an oven. The unit was required to run for quite some time afterwards to cool everything down and the problem was not found until long after the crew had finished for the day.) Ken O. 06/27/17 |
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Ken O. has always been professionable, knowledgeable and timely when servicing our A/C units.
Have been a customer of Reiner Group for nearly 20 years and always had an excellent experience, whether it be a phone call, yearly start up or needed service. I highly recommend Reiner as an installer of new equipment as well. Ken O. 06/27/17 |
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Ken O. Is my favorite! Been dealing with Reiner Group for over 15yrs. Ken O. 06/25/17 |
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Would be excellent, but Abass left the fan on which should
been Auto. We didn't notice it until he middle of the night.
It was not big deal. Abass T. 06/24/17 |
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Chris has always been so wonderful in helping to meet my needs. Most recently she was able to schedule my maintenance appointment on the early end of my window because something had come up and I needed to be out of the house towards the back end of the window. Over the years I have dealt with Chris on many occasions and she has always been VERY accommodating!!! Chris G. 06/23/17 |
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Ken O. 06/22/17 |
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I have always been treated with courtesy & respect, whether by the office staff or the techs. Appointments are kept in a timely manner. I received a call to inform me that the tech would be at my home within the hour.
I highly recommend this company for their products but more importantly their people. Edgar A. 06/22/17 |
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Ken performed our annual maintenance including a filter change. He was professional and very personable, even neatly rolled up the garden hose when he was finished. He recommended an attic fan to increase the units efficiency which I most likely will install in the near future. I hope I get Ken O. on any future service calls.
Thanks,
Rich Ken O. 06/22/17 |
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Excellent, professional service! I highly recommend them for installation and maintenance of HVAC systems! Ken O. 06/22/17 |
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The entire process for the install of a new ductless system was excellent. From initial quote to local inspections, there were no issues or problems. Roy and the tech crew showed up as scheduled, provided the best price and service. The work was done on time and the work site both inside and out were left spotless. Even my local inspectors commented on how well the install was performed. Roy H. 06/21/17 |
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