44 Buck Shoals Road , Arden, NC 28704
Phone: 828-348-7333
Website: https://www.rotorooter.com/ashevillenc/
Phone: 828-348-7333
Website: https://www.rotorooter.com/ashevillenc/
Roto-Rooter Plumbing & Drain Services Asheville - Our Reviews
Overall Rating
(827 Reviews)
(295 Reviews)
(127 Reviews)
(321 Reviews)
(3 Reviews)
(5 Reviews)
(64 Reviews)
(4 Reviews)
(8 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Roto-Rooter Plumbing & Drain Services Asheville has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Mr. Brandon Lee did an excellent job at my home and I am thankful to him for the work he did. He was a true professional in all respects. Roto-Rooter is blessed by having him on their team. Whitlock A. 06/11/21 |
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Contacted Asheville RR on Tuesday because raw sewage was backing out of my basemen washing machine drain when we flushed toilets upstairs.
The office said they would try to get a tech to come out the next day Wednesday but definitely on Thursday. No show on Wednesday but a message from Rachel reminding me to expect a tech the next day, Thursday. I stayed in the house all day waiting . At 4:42 PM I texted that I would need to leave the house by 6PM. Got a text back that they could not guaranty getting to me before 6PM and would Friday morning be OK. I texted back "First thing Friday". Today, Friday, at 12:35 I texted "It is now Friday afternoon!???" At 2:40 PM I got a message "We are working to get a technician to you...A dispatcher will call you soon". It is now 8:30 Friday evening and we are looking at a long weekend sweeping raw sewage out our basement door. Rachel S. 02/26/21 |
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Great team! Very friendly and Professional Gazaway D., Rachel S. 07/11/20 |
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I was desperate at midnight when we had a crisis! RR was prompt and did a great job!
When my home water pipe fractured they came and did a great job! Watkins D., Rachel S. 07/07/20 |
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Polite, prompt and competent service - all much appreciated. Gazaway D., Rachel S. 07/06/20 |
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We always receive the best service in a timely manner. Gazaway D. 06/26/20 |
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Mr adam Adams Z. 06/24/20 |
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Experienced and professional service, starting from the office service to the technician. Gazaway D., Rachel S. 06/23/20 |
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Outstanding service. Very knowledgeable tech. D'Alessandro R., Rachel S. 06/13/20 |
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Rachel has an incredibly welcoming and helpful demeanor; a great first impression of the local Roto-Rooter. Eric P, had the tenacity to fix my problem and leave me encouraged and appreciative of his knowledge, and kindness. The fact that he loves his job and the company, for which he works, adds to my good feelings about choosing and using a company for the first time. Thanks R-R! Parkhurst E., Rachel S. 06/12/20 |
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The serviceman was professional, knowledgable, and explained everything to me in a clear way. His estimate was also completed in a very timely manner. I was very pleased that there were several options available to me. Watkins D. 05/26/20 |
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Anthony W was fantastic. He worked very hard to clear up our plumbing issues. He was also very informative, polite, and professional. I would have him come back to our home any time we have a problem with plumbing. I hope he is well compensated for working on a holiday. Whitlock A. 05/25/20 |
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no comment Rachel S., Adams Z. 05/22/20 |
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no comment Rachel S., Adams Z. 05/21/20 |
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no comment Parkhurst E. 05/18/20 |
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Quick response from the office to schedule an appointment. Technicians showed up on time and they were knowledgeable and great at problem solving. I was very pleased with their work and will have them back again if I need their services. Whitlock A., Gazaway D. 05/18/20 |
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ALWAYS great service from the office and in the field. Whitlock A., Rachel S. 05/15/20 |
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very prompt, speedy service, friendly, explained everything simply. Whitlock A., Rachel S. 05/07/20 |
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very prompt, speedy service, friendly, explained everything simply. Whitlock A., Rachel S. 05/07/20 |
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we have a very old drain line and was not completely sure what kind of problem we had blocking it. he was very professional and when he realized he was going to run over the time that he had originally thought it would take to fix the problem, my husband and Mr.whitlock were in agreement that they were getting to close to the clog to stop trying at this point. And we knew we had to get it opened and we really trusted Ms Whitlocks processes and he had not damaged anything. He did finaly get the clog open and we will use this company and ask for the same Mr Whitlock. Whitlock A. 05/04/20 |
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Both men knew exactly what had to be done to clear a clogged rain drain that was causing water in basement area. Same night we had 2 inches of rain - NO WATER in basement. Gazaway D., Adams Z. 04/30/20 |
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I had a blocked drain the one that comes out of the house and leds about 300 feet to the city sewer drain. It had not been cleaned out in about 25 years maybe more. I called one company they came out with there snake a very large one and had enough sections to run a half mile if needed, butt they could only go about 80 feet and the slug in the pipe stopped it cold in its track. they suggested Roto-Rooter. I called and they came out that day and used there Jetter and slowly it started working after 200 feet they still could not clear the blockage they then switched the head on the Jetter to what is called a warthog head and was able to run it the full 300 feet and was able to clear the line. The workmen where very professional. Bottom line is they had the right tools and know how to get the job done right. Parkhurst E., Rachel S. 04/26/20 |
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Excellent professional service. I would recommend them to anyone in need of plumbing services. Watkins D., Rachel S. 04/23/20 |
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Excellent service in all respects. Gazaway D. 04/23/20 |
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Rachel... you sent the BEST guys to fix our problem.
Thank you for sending Ernest and Derek to take care of the problem with the bathroom sink which leaked water down into the kitchen below.
Derek located the source of the leak which turned out to be an old, worn out pipe. He then installed a new one. Afterwards, Derek cleaned up the debris and discarded it.
And then, your Inspector Manager came out to be sure the job was done correctly. Wow!
Yes, suffice it to say, i am indeed impressed with the services of Roto-Rooter and I will continue to contact youguys for ALL of our plumbing needs.
I give you guys a big, BIG 5-Star rating.
Sandy Patterson Michelle B. 04/22/20 |
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no comment Adams Z. 04/22/20 |
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no comment Gazaway D., Rachel S. 04/22/20 |
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no comment Klingsheim A., Rachel S. 04/22/20 |
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Murphy's law...our sewer problem occurred on a weekend with a house full of guests. Root rooter was very responsive and had Anthony out in a couple of hours to analyze our problem and give us a temporary fix until early Monday morning, when he returned as promised with a new part to get us fixed up. Holly was great taking all my information and keeping me informed as to when Anthony would arrive. Anthony was very professional and explained very patiently what the problem was and how it would be remedied. Whitlock A., Robbie D. 04/20/20 |
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Derek was very professional and performed quality work. Gazaway D. 04/20/20 |
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Responded promptly with assistance when I called. The service technician, David, was very courteous and professional and explained everything to be Done and charge for service prior to performing the work. Watkins D., Rachel S. 04/20/20 |
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This company is very professional and provided several suggestions to help us decide which method would best fit our needs. Gazaway D. 04/20/20 |
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Excellent service. Arrived on time, gave me an option of services to be completed. He worked quickly to complete the job and cleaned up the floor when he finished his work. Rachel S., Adams Z. 04/16/20 |
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Fast and efficient......I like that. Call one day, estimate the next day...….job completed the next day......done. Parkhurst E., Rachel S. 04/12/20 |
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Anthony was professional, courteous, and very willing to answer any questions we had about the plumbing problems that he came to work on. Seemed very knowledgeable about the work and showed what was done upon completion. Worked efficiently and shared recommendations for maintenance of our system that could reduce future problems and our need for such services. Also, willing to give a discount when I inquired about any cost-saving options being available. We are very satisfied customers! Whitlock A. 04/10/20 |
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The Hendersonville NC Branch is easy to talk to - a real live person- and they respond quickly. On the phone, Rachel was courteous, efficient, and did exactly what she said. When Ernest arrived ( I wasn't at home yet), my wife said he was pleasant and she felt comfortable allowing him inside. He went straight to work. I arrived 10-15 minutes later and found Ernest hard at his task in the basement, after lugging his very heavy super augur machine down our steep hill to access the basement. I had worried on my way home about 1 person maneuvering that heavy machine by himself. Impressive! Ernest allowed me to observe and ask questions (I tried to not get in his way) as he conquered the blockage and successfully restored everything to proper operation. Cudos to Ernest Martinez, and to Hendersonville Roto Rooter. Better treat this guy well, as he is an excellent representative and asset for your company. Thanks again Martinez E., Rachel S. 04/10/20 |
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I called early morn and by noon Ernest was on my door step. He put on PPE before coming in and than we studied the problem. Next thing, he was set up and working at clearing a very clogged drain.The entire time he was explaining his job and what to expect. He thoroughly cleaned the area he worked in and packed up just a efficient as his entrance. A job very well done by an excellent craftsman, a credit to the company Martinez E., Rachel S. 04/10/20 |
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Eric was clear about what needed to be done to repair our sewer pipe and did the work efficiently and in a reasonable time. I contacted Roto Rooter at 1 pm and the problem was solved by 7:30 that evening. I would recommend the company again for this type of work. Parkhurst E., Rachel S. 04/09/20 |
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Great work from Adam, he was very professional and was able to fix a toilet leak at my mother's and then come to my house and fix a leak in one of my bathroom sinks. I live just a few doors down from him.
He gave the best prices and gave me an estimate of what it would be if the whole toilet or sink needed replacing. He was able to get both problems fixed without going to an entire replacement, but did let us know that because of the age, of some pipes at my place and my mother's toilet was not installed properly, that eventually those problems would need to be fixed. I was grateful for the information and now I know what would need to be done if those items started leaking again. Mine would be leaks from the pipes that are a brittle plastic, and my mother has a problem with the flange not being seated properly to start with.
I was very appreciative of the extra information, because most places just replace everything and charge a higher price.
I would definitely recommend Adam for his great service. Thank you. Klingsheim A. 04/03/20 |
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Your technician was very professional. He was knowledgeable in how to correct the problem. He arrived on time and maintained social distance. I have turned the estimate over to our HOA. Gazaway D. 04/03/20 |
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Great service, great tech. (Ernest). great followup. would recommend them to everyone. Martinez E. 03/29/20 |
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An excellent job! I will hire you again when I need service. Thank you. Be safe.
Bill Gazaway D., Rachel S. 03/27/20 |
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Had Eric P and 2 other gentlemen come out for a stopped up drain outside. They were very professional and performed the work in a timely manner. We have used Roto-Rooter before and it has always been a positive experience. Thanks!! Parkhurst E. 03/24/20 |
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The customer service was faultless from my initial call to the call to let me know the serviceman was on his way to his excellent handling of my situation. I'd give SIX stars if I could!! Gazaway D., Rachel S. 03/24/20 |
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We were replacing our kitchen sink and discovered that the shut off valve was not working properly. We had to turn the water off to the entire house on Saturday afternoon. Luckily we called Roto Rooter and Anthony was able to come by early evening even though he had worked a full day outside at another job he still made time to come to our house and address our problem. He switched out our intake lines to the kitchen sink with the new PEX system with all new shut off valves and everything is working great. The job was frustrating at points due to issues out of his control but Anthony stayed calm and professional through it all....highly recommend Anthony and the Asheville Roto Rooter team. Thank you! Whitlock A. 03/24/20 |
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Anthony W. did a terrific job on my camper in Chimney Rock. He got here the same day I called. He was fast and courteous. I would definitely call on Anthony again. Whitlock A. 03/22/20 |
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no comment Robbie D., D'Alessandro R. 03/21/20 |
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no comment Adams Z. 03/21/20 |
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Excellent service Whitlock A., D'Alessandro R., Rachel S. 03/20/20 |
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no comment Gazaway D. 03/18/20 |
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