Arrowood J.
Field Service
3 years Experience
3 years Experience
* Total number of reviews and star-ratings are based on
data collected during the time period Roto-Rooter Plumbing & Drain Services Asheville has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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Super nice men, but they have been out twice, charged us $400 the first, $300 the second, and water heater is still doing the same thing. (See More)
10/03/2019 |
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Fast service. called and they were at the house within an hour. cleared out the septic line and out the door within another hour. Pretty expensive but got the job done fast and with courteous service. (See More)
9/14/2019 |
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James did an excellent job and solved a big problem for us. (See More)
9/05/2019 |
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The two fellows came out and took care of the plumbing problem quickly and efficiently. They knew exactly what to do and had all the proper equipment at hand. They were also friendly and considerate. I am very pleased with the results. (See More)
8/21/2019 |
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Great efficient service, friendly and extremely professional. Explained all the problems before doing any work and noted potential long term threats. (See More)
8/16/2019 |
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Excellent service (See More)
8/14/2019 |
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James came as quick as he could and immediately fixed my broken water line that was spewing water (over 100 gallon) into my unfinished basement. James was quick, efficient and professional. This is the second time I have used Roto Rooter and I will ask for James if there is a third. (See More)
8/12/2019 |
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James came as quick as he could and immediately fixed my broken water line that was spewing water (over 100 gallon) into my unfinished basement. James was quick, efficient and professional. This is the second time I have used Roto Rooter and I will ask for James if there is a third. (See More)
8/12/2019 |
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No Comment (See More)
7/29/2019 |
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No comment (See More)
7/29/2019 |
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Great service from James. He was very professional, knowledgable and courteous. (See More)
7/24/2019 |
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I think the two men who came here were excellent and I would give
anyone who wants them their names. They were amazing.
Thank you. Mary Johnson (See More)
7/17/2019 |
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They were helpful and got right to work. (See More)
7/15/2019 |
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Very satisfied with the service I received. Got a firm appointment, something I don't get from local service contractors and got a confirmation call. The morning of my appointment the dispatcher called to let me know that James was on his way. James showed up 10 minutes early and went right to work. James was very professional, did a first rate job of replacing an whole home filter system that was leaking. After James completed his work, he went over what he did and cleaned up so well, you would not have known he was there. Ask for James if you schedule any work. Thumbs up to Roto-Rooter for hiring professionals. (See More)
7/10/2019 |
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James was timely, knowledgeable and vey professional (See More)
7/09/2019 |
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I can always count on Roto-Rooter to show up and finish the job in a timely manner. James had everything needed to complete the work and didn't leave until he was sure it was right. (See More)
7/08/2019 |
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In desperation we called Roto Rooter on July 4th with a septic issue and a house full at our lake house. We were pleasantly surprised to have an appointment within 3 hours. The technician was very polite and wanted to truly help and got us up and running until they could return first thing the next morning with a part needed for completion. We would definitely use them again (See More)
7/07/2019 |
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We have never used Roto Rooter before, but in desperation on July 4th with a housefull at our Lake house and a septic issue, we called them. Amazingly we were scheduled within 3-4 hours and James came and could not have been more pleasant and knowledgeable on a busy holiday. He got us going until they could return the next morning with a needed part for completion of the job. We will definitly use Roto Rooter again and hope James would be our technician. (See More)
7/07/2019 |
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We have never used Roto Rooter before, but in desperation on July 4th with a housefull at our Lake house and a septic issue, we called them. Amazingly we were scheduled within 3-4 hours and James came and could not have been more pleasant and knowledgeable on a busy holiday. He got us going until they could return the next morning with a needed part for completion of the job. We will definitly use Roto Rooter again and hope James would be our technician. (See More)
7/07/2019 |
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James was great. Always friend and quick. Thank you! (See More)
7/06/2019 |
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James was the ultimate professional - he took the time to analyze the problem, explain it to us thoroughly including camera shot, addressed it and made recommendations for future procedures which we with address hopefully with him. (See More)
7/05/2019 |
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Received service in a timely matter, complete professional service. Tech was very competent and worked was done quickly. Left good tips to keep drain cleared. (See More)
7/05/2019 |
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James was great : he came out on Sunday afternoon and fixed our leak (See More)
7/02/2019 |
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Came out within hours of my initial call. Expert work, reasonable charges. Will recommend to friends and neighbors and next time I need a plumber, this is who I will call. My service man Tyler was knowledgeable and very pleasant! (See More)
6/10/2019 |
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James was quick and efficient and a super nice guy!Hope I have him help any time I have a plumbing problem. (See More)
6/09/2019 |
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No comments (See More)
6/04/2019 |
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Last minute problem at my daughters new condo. James from roto rooter came in a hurry and saved the day. Very nice and worked until the problem was solved. Cleaned up the mess as he left. Thanks James (See More)
5/28/2019 |
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They were fast and came the same day I needed them. They called and gave me a heads up for when he was coming. James was very courteous and did a great job! Thank you Roto Rooter! (See More)
5/28/2019 |
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I'm really impressed with my Roto-rooter service, and James did a great and professional job! (See More)
5/24/2019 |
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Was very pleased with the service I received and my technician James (See More)
5/22/2019 |
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Very friendly and very knowledgeable (See More)
5/21/2019 |
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Toilets not flushing. Friend recommended me to call this company. The woman who answered said I’ll have someone there in 15 minutes. An hour later and my toilets are working perfectly. James found the problem right away. The price was very reasonable. I can’t say enough about James or this company. Top notch in every way. (See More)
5/15/2019 |
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Professionals with experience! Thorough assessment of all downspouts and underground drainage system and a solution to a huge water problem for us. Hard work done by them with good attitude, kindness, and complete explanations. Great work from James A. (See More)
5/09/2019 |
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James A was perfect...there is nothing more I can say. I have another plumbing issue that I will be calling you about and requesting James. Thank you. (See More)
5/03/2019 |
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courteous service. good job (See More)
5/02/2019 |
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Very professional and excellent service. Will call again when necessary! (See More)
5/01/2019 |
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The service person, James A, was efficient and effective. The price for the service was outrageous! I can't imagine I will use Roto-Rooter again. $347.00 for about 1/2 hours worth of work. Incredible. Sorry I called them. (See More)
4/14/2019 |
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The service person, James A, was efficient and effective. The price for the service was outrageous! I can't imagine I will use Roto-Rooter again. $347.00 for about 1/2 hours worth of work. Incredible. Sorry I called them. (See More)
4/13/2019 |
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Roto Rooter allowed online scheduling, arrived promptly, took care of the problem, and answered all my questions. (See More)
4/02/2019 |
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James was very professional and knowledgeable and completed the job in a very timely manner (See More)
3/22/2019 |
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professional and nice did a great job (See More)
3/20/2019 |
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James was very professional and did a great job (See More)
3/15/2019 |
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Very Professional, helpful, and pleasant Have used them several tiumes ove rthe years (See More)
3/12/2019 |
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(no comment) (See More)
3/01/2019 |
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James A. was the epitome of professionalism, expertise, and efficiency! As a business owner myself, James is just the type of employee I seek out. He arrived on time and went immediately to work. He had a great, friendly, can-do attitude. My wife and were afraid we might be dealing with an insurmountable septic issue and James very quickly put our minds at ease. Roto-Rooter has an exemplary employee in James, so much so, that I will be recommending Roto-Rooter to my friends and clients going forward. Thank you, James, you're awesome!!! (See More)
3/01/2019 |
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Excellent! (See More)
2/25/2019 |
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(no comment) (See More)
2/21/2019 |
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James A.
Was very professional and thorough. I felt like my plumbing issue was finally getting resolved when James came to my house!
KathyB (See More)
2/17/2019 |
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Service was excellent and guys were very professional. James explained the process very well so that I knew what was going on. I would definitely recommend Roto-Rooter. (See More)
2/09/2019 |
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James A. did a fantastic job. He was neat and considerate. (See More)
2/04/2019 |
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James was timely, professional, and knowledgeable. (See More)
2/01/2019 |
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James A . arrived in good timing. Was very professional. Answered my questions in a polite matter . Got the problem taken care of. Would be happy to have him as a plumber again if a problem happens. (See More)
1/30/2019 |
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They worked with us until all problems were resolved. They were courteous and professional. They stand behind their work. (See More)
1/26/2019 |
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James A. was the service member that was assigned to me. He was polite, knowledgeable, and efficient. I
was given my options for repairs, and I now have a properly mounted spigot that is frost resistant. I am very happy, and look forward to doing business in the future. (See More)
1/22/2019 |
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James was great. Quick and professional (See More)
1/12/2019 |
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,was a pleasure to have here to fix my plumbing problem. So polite and a good diagnostician. He was very thorough and efficient. I am so glad I called Roto Rooter and they sent James (See More)
1/11/2019 |
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James A.
Was very professional and thorough. I felt like my plumbing issue was finally getting resolved when James came to my house!
KathyB (See More)
1/11/2019 |
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James A very nice! Fixed the issues that we had. (See More)
1/10/2019 |
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James is great - on time, courteous, fixed the problem quickly. Pleasure to work with him! (See More)
1/08/2019 |
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(no comment) (See More)
1/06/2019 |
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The company has been great to work with! After a nut had loosened slightly from our original sink installation, James was prompt to come back and take care of it the next day! (See More)
12/09/2018 |
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James was polite, friendly, direct and very professionally addressed the problem here - and repaired it. I am consistently impressed with the personnel and performance of Roto-Rooter's plumbers and recommend them without hesitation. Thanks! (See More)
12/07/2018 |
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Problem was diagnosed quickly & fixed, no muss, no fuss. No more piles of dirty dishes everywhere. Thanks, James A. (See More)
12/06/2018 |
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James A. and his apprentice did an outstanding job of unclogging my toilet line. They were neat, very friendly, and out of here in just a few minutes. We recommend Roto-Rooter without any reservations. (See More)
12/06/2018 |
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James Arrowood was great. He arrived early, declined a cup of coffee and went right to work. We had a very problematic clog in an upstairs toilet, which was causing back-up into tub. Very efficient, he tried several options. He finally had to unseat toilet and employ a heavy-duty rooter. Then, he fixed flapper. Mr. Arrowood was very personable but he never stopped working. My wife and I own a number of rental properties and have employed quite a few plumbers over the years. Mr. Arrowood is now on top of our list of plumbers to call. (See More)
12/06/2018 |
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We had a total blockage between our house and the main sewer line. I attempted the usual homeowner repairs to no avail and called Roto Rooter at 8:45 AM Monday. James arrived by 12:00, assessed the problem, snaked the line and cleared the blockage by 1:00. They know their stuff! Thanks Roto Rooter (See More)
12/03/2018 |
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We had a total blockage from the house to the main sewer line. I called Roto Rooter at 8:45 am and James arrived at 12:00. He snaked the drain and cleared up the issue timely and professionally. (See More)
12/03/2018 |
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Same day service. Very professional and took care of the problem (See More)
11/30/2018 |
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Honest to what had to be done to fix the problem (See More)
11/22/2018 |
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drain pipes
$400
Asheville, NC
had collapsed drain pipes underground, still cost me $400!!! couldn't clear. (See More)
11/20/2018 |
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Went to BBB but it only allowed for complaints - I have no complaints. Great service and attention to detail. (See More)
11/20/2018 |
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(no comment) (See More)
11/15/2018 |
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Courteous and good service (See More)
11/10/2018 |
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Good job (See More)
10/30/2018 |
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Roto rooter was great, came out to the house first thing in morning, fixed all of the problems, and was a great conversationalist too! Would definitely recommend!! (See More)
10/24/2018 |
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We had a bad septic issue that took several hours to diagnose - and several more to fix - on a Friday. I was concerned about the approaching weekend and it possibly not being finished (and therefor not being able to use running water) and James said, "We'll stay until this is done, no matter what it takes." And they did. James and Anthony were amazing in very difficult (physically demanding) circumstances and we are very grateful. (See More)
10/19/2018 |
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James was very prompt, professional, and efficient - we are very pleased! (See More)
10/19/2018 |
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James found the problem an fixed it very quickly. very professional an clean. will recommend to others. (See More)
10/14/2018 |
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Roto Rooter is very professional. They will return if your problem reoccurs after they leave. (See More)
10/11/2018 |
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James work all day to open our line at the collage with Robbie they succeed in getting it done. very pleased with the both of them (See More)
10/09/2018 |
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James A was knowledgeable an efficient an cleaned up after he was done. would recommend him an the company. (See More)
10/08/2018 |
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James did a great job. A very hard worker and very knowledgeable. Would use your service again. (See More)
10/07/2018 |
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James was efficient and completed the job in good fashion and left the work site clean. He explained the problem and how to best avoid it in the future. We a very pleased and would gladly recommend your service to others. (See More)
10/03/2018 |
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James did a great job. He was efficient, described the problem, and left a clean work space after he was done. We are very pleased. (See More)
10/03/2018 |
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Very professional & knowledgeable - was able to come same day to find problem - luckily it had worked itself out to the septic tank (See More)
10/03/2018 |
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Very professional as well as informative. Highly recommend. (See More)
9/26/2018 |
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Very dependable and professional service. James came in and finished the task in no time. (See More)
9/25/2018 |
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Came in and got the job done in no time at all. Very reliable and dependable service. (See More)
9/25/2018 |
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James A. was professional, knowledgeable, and friendly. 5 stars! (See More)
9/24/2018 |
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James was great! He was friendly, knowledgeable, and efficient with his time. He cleared my slow shower drain and confirmed that my slow toilet drain was not the result of blockage. I will definitely call him if I ever have another problem with my pipes! (See More)
9/20/2018 |
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Fast service Knowledgeable employee James very detail oriented highly recommend (See More)
9/05/2018 |
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(no comment) (See More)
9/05/2018 |
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(no comment) (See More)
8/31/2018 |
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Quick and thorough! The came and helped me out when I couldn't find anyone else! (See More)
8/27/2018 |
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(no comment) (See More)
8/16/2018 |
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We are very pleased with James A. He explained what needed to be done and did it. I was pleased with his friendliness and work ethics.
Judy Solesby (See More)
8/15/2018 |
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We needed interior sewer lines located for a commercial remodel, called at 8am and James A and Andrew arrived before 9am. They had the snake and locator equipment in the building and ready to locate with in 10mins of arriving and we located 150 l.f. of sewer line with under slab depths with in 45mins. Also helped locate a broken back flow cap and were to get a new one for the sewer. I was 10/10 pleased with the experience. James is very knowledgeable thru experience and I will request him next time I do a remodel and need to know what's under the slab. (See More)
8/02/2018 |
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Prompt response to my call with excellent customer service (See More)
8/02/2018 |
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Quality service and great service., would recommend to anyone. (See More)
8/01/2018 |
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James was awesome. He did a great job on explaining the questions I had. He was very knowledgeable and friendly. (See More)
7/31/2018 |
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James arrived on time as promised. He was professional and courteous and explained what he was going to do and how he would do it, then when he fixed the problem he then suggested a few ideas so I could possibly avoid future problems. I will highly recommend james and your company.
Nancy Daniel (See More)
7/27/2018 |
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James was very professional and helpful. (See More)
7/20/2018 |
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Roto-Rooter saved the day! James showed up promptly and provided repairs to a broken water supply line effectively and efficiently. No mess, no fuss. Thanks!
Mike J (See More)
7/10/2018 |
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Pretty quick response and overall knowledgeable of the issue I needed resolved. Price is high but where isn’t anymore? (See More)
7/07/2018 |
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James was most helpful in locating septic system and diagnosing the remedy. I have a better understanding of our situation. (See More)
7/07/2018 |
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Professional & friendly. He also explained to me about what he was doing to repair/replace my leaking water pipe. (See More)
7/06/2018 |
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Good work (See More)
6/29/2018 |
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James was willing to listen. Knew exactly what to do. He went right to work, knew without searching what the issue was. He helped us fix a 6 week long problem with his visit. (See More)
6/28/2018 |
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Every time we have a culvert clogged or a sewer pipe backed up they are here same day or next at the latest. Always on time and constant communication. James was very professional and let me know what the problem was and what they were going to do to fix it so there were no surprises. (See More)
6/15/2018 |
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(no comment) (See More)
6/11/2018 |
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Durring our last big rain James A. And Eric came out to help figure out what was clogging our drains and causing water to come in. They were very quick and thorough. They made suggestions and did not try and convince me to spend a ton of money but simply educated me on my options. They were very professional and educated on there job. James was training Eric and i thought he was extremely respectful and helpful to him. He wasn't bossy and they worked as a team. If i have an issue again i would request both of these guys. (See More)
6/08/2018 |
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Quick and thorough! The came and helped me out when I couldn't find anyone else! (See More)
6/06/2018 |
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(no comment) (See More)
6/05/2018 |
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James is a top notch grade AAA technician. Very professional service and overall great guy. Tremendously positive experience. I would most definitely recommend him to anyone, time and time again. (See More)
6/05/2018 |
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First 2 guys spent 3 hours poking around and never even stuck the snake down the drain past the house. They had to call another guy in with a camera and he had in fixed in less than an hour. We argued about the bill and he dropped it down to $907. Thats a lot of money to get a couple small roots out of a drain line. I will never call them again and never recommend to anyone. (See More)
5/31/2018 |
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James came down and worked in 80 degree temps. to address my problem. Very professional and courteous. I was relieved after he explained what was going on and I certainly would't hesitate to call on him again. (See More)
5/23/2018 |
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James...knowledgeable about problem... (See More)
5/15/2018 |
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(no comment) (See More)
5/10/2018 |
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I cannot tell how nice, competent and efficient James A. was today. He repaired my water line from the junction to my house. When it still didn’t work properly, he did the opposite of what I expected! (Which was to just disappear with my money) He proposed to come out again (with his supervisor) to check on the pressure of the pump on another property and the rest of the lines that could have contributed to bad water pressure. He was genuinely concerned to find the problem and I believe he will. Thanks James, you’ve made me a customer for life. (See More)
5/02/2018 |
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James, with Roto-Rooter did a excellent job on our property . we thought that we had a clog ,James came out and had to camera our lines , and was very through . He explained the process of the camera & actually let us see the process , to show that there was no clog . Also , He cleared a kitchen sink drain ,while he was @ the site .
I would Highly recommend Roto-Rooter to my friends !!! (See More)
5/01/2018 |
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James A. came this afternoon and got our kitchen sink.unstopped. the drain was also blocked. He worked about 2 hours and solved the problem. Very happy with the work and quick response of the company.
I would definitely recommend Roto-Rooter if I ever have another problem. (See More)
5/01/2018 |
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(No Comment) (See More)
5/01/2018 |
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Quick, professional, friendly service. Explained all my questions and the job was finished in record time. The equipment they used cleared the roots plugging the drainpipe that other outfits couldn't clear.
James and his coworker were helpful and friendly.
I had this type of work done before; this was the best and fastest result to solve the problem. (See More)
4/26/2018 |
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James was courteous, professional and knowledgeable. The job was pricey but time consuming. (See More)
4/21/2018 |
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I called Roto Rooter one day and they were there the first thing the next day. Their service representative was James A. He was very professional and knew his profession. Did not rush to fix what I thought may be the problem. He took the time to check my system and then recommended what he though should be done. He then put in an air vent. He was very neat. You would not know he had done any maintenance work. (See More)
4/19/2018 |
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Rapid response, excellent communications, skilled work, great customer service. (See More)
4/18/2018 |
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Roto Rooter (James) was very professional and fixed my problem. He also helped with instructing me on how to avoid this again. Thank you! (See More)
4/16/2018 |
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(No Comment) (See More)
4/14/2018 |
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Great working with Roto-Rooter, they were able to find and fix a problem that others weren't able to. (See More)
4/13/2018 |
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I am the Maintenance Supervisor for Mr lake Lure Vacation Rentals in Lake Lure NC. I thought I had seen it all but the team at Roto-Rooter, Asheville far exceeded my expectations. We take pride at MrlakelureVR in providing the best service and some of the nicest accommodations in Lake Lure. When a problem does arise, it is of the utmost importance to handle it quickly and in a professional manner. These three folks Holly, Derek, and James who helped fix a major problem late at night will be at the top of my list from here on. AAA (See More)
4/08/2018 |
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Worked quickly, fixed the problem, suggested maintenance that would help prevent future problems. (See More)
4/07/2018 |
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***** showed up on time and got right to work on our sewer line at *** Shopping Center. Cleared sewer line and then ran camera to make sure nothing else was wrong. Had him look at sump pump connection while there and fixed it in a few minutes. Could not have asked for better service than that. Would recommend ***** again and will use them again. (See More)
4/06/2018 |
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(no comment) (See More)
4/06/2018 |
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James and Derrick came out to pump my septic system. my tank presented many problems that they quickly and efficiently addressed. An extremely difficult day was dealt with humorously and very patiently. I would recommend this team to any and all needing plumbing assistance. 10 stars and thank you both so much. (See More)
4/04/2018 |
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Very professional. Double checked to ensure problem was solved. (See More)
4/04/2018 |
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James was a very thoughtful man. (See More)
4/01/2018 |
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James was professional, knowledgeable, prompt and courteous. I look forward to working with him on our project (See More)
3/31/2018 |
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Customer service and scheduling the appointment was very easy and flexible. James showed up on-time and fixed our pipe issue in under an hour. He was very professional, helpful and efficient. He offered expert knowledge and answered all of our questions. The price was very reasonable. (See More)
3/23/2018 |
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I called this company for a similar problem some years ago. They listened and responded to my sense of urgency by moving up the offered appointment to later that day. When the professional came, he problem-solved the issue quickly and took the needed steps to remedy the problem. Things were handled efficiently and professionally. I can't recommend this branch of the company more highly! (See More)
3/16/2018 |
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James was great. He doggedly searched for an obstruction using a high tech camera device and then a low tech shovel, finding an unsuspecting broken backflow preventer outside the house. Very professional, I'll call again whenever needed. (See More)
3/12/2018 |
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I was very pleased with the job that the technicians did on our sewerage system. The process was explained to me and I was pleased with the pictures that was taken. They took care not to damage my garden which was highly appreciated. I would highly recommend them. (See More)
3/08/2018 |
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James was very helpful and polite and got the job done very quick. He gave us a time he would be at our house and was there when he said he would be. It was 7:30 at night when he got the call. He also explained to us if we had the problem again it was our tank and to give them a call and he or someone would come back. We once again would like to say Thank You to James A. (See More)
3/02/2018 |
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Worked constantly,always getting results. (See More)
3/01/2018 |
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Arrived in a timely matter. Had a line collaspe problem they fixed and worked out the problem. Replaced the entire line to the tank. Went smooth and had our home purring like a kitten once again. Thanks to James and his helper we are back in business THANKS!!!!! (See More)
2/28/2018 |
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James was extremely knowledgeable and helpful with our kitchen sink backup. He explained everything to us and he was pleasant and courteous. Thank you! (See More)
2/26/2018 |
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Great service. The service reps we're on time and completed the job without incident. Highly recommend for your clogged drains. (See More)
2/21/2018 |
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I FEEL YOU CHARGED TOO MUCH FOR 30 MINUTES OF WORK. $252.80. I DONOT KNOW IF I WOULD USE YOUR SERVICES AGAIN. (See More)
2/19/2018 |
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Far as I am concerned James is the man he never left us hanging or a job undone he is number one in my book (See More)
2/15/2018 |
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I have called Roto-Rooter of Asheville twice now, once in October of 2015, and the second time on February7, 2018. On both occasions the service tech was on scene early the next morning, and the work was completed promptly and efficiently. The tech, James, on both calls, was very polite and obviously very well trained. He explained the process clearly, and offered helpful suggestions to avoid or minimize problems in the future. The lady who answered the phone at the business was also very polite and efficient on both occasions. (See More)
2/08/2018 |
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I broke a PVC valve while changing a water filter. Roto Rooter was the only agency that promptly responded to my call on Sunday. James came out to change the PVC pipe to avoid this issue in the future. He fixed the issue in no time. I was very impressed with his work. Thank you! (See More)
2/04/2018 |
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James A. and co-worker did an excellent job. Very happy with work and how quickly they arrived. (See More)
1/28/2018 |
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My technician walked through the kitchen with dirty booties, was taking a personal call once when I went down to check in, bumped a very large and heavy machine down and then up my basement stairs (I feared for my stairs) and stayed until nearly 8pm. He didn't leave until I said I had to leave in 30 min and his van was blocking me car. I began wondering if he would stay all night. This evaluation is for the technician. A team arrived the next day to unblock the line. (See More)
1/25/2018 |
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Didn't seem to have any idea how to fix the problem (See More)
1/18/2018 |
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Thanks Roto Rooter for sending James! We had brown water backing up in our tub and toilet. He showed up and soon had us sorted out. Personable and professional, he made sure to clean up everything before leaving. (See More)
1/14/2018 |
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Arrived super fast, friendly and professional, got it running, until replacement can be done. Thanks James (See More)
1/13/2018 |
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Very quick response and great service James A. was very professional and courteous. (See More)
1/08/2018 |
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James Arrowood was dispatched to my complaint of sewage in the yard. He worked long and hard over two hour in the cold weather to try to resolve the problem that I caused. After explaining that further exam with a camera would be needed to see if line had collapsed we are to call to schedule more thorough evaluation of the problem. He explained that the pipe would need to be jetted out and evaluated. He was very courteous and we will be happy for him to return with the required equipment to complete the work. Thank you. (See More)
1/07/2018 |
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James A. was fast and efficient. (See More)
1/05/2018 |
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James A. did a terrific job. He was nice, on time and solved the problem within 1 1/2 hours in the cold. I really appreciate his help. It was greatly appreciated. (See More)
12/30/2017 |
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(See More)
12/19/2017 |
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James did a terrific job inspecting drain lines and locating the input to a septic tank with the camera snake, then cleaning out some root infiltration. I will definitely refer more clients to them! (See More)
12/15/2017 |
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My usual plumber was unsuccessful in clearing a clogged drain in my kitchen and recommended I call Roto-Rooter of Asheville. I called Roto-Rooter late one afternoon and they offered me an appointment that same day or early the next morning. The service technician, James, came to my house first appointment the following morning, despite the snowy weather. James was very courteous and went immediately to work on the clogged drain. He worked quickly and efficiently solved the problem, explaining what caused the problem and even how to prevent it from reoccurring. I will certainly recommend them to others. (See More)
12/08/2017 |
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He's Unclogged our drain pipes before. He does an excellent job and, he's polite And seems to care about the customers(That sadly seems very rare these days.). (See More)
12/05/2017 |
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Scheduling was easy, appointments times were fast, James A was the guy that came out to fix my tub in less than 30 minutes. He was friendly and approachable, even my toddler loved him. I highly recommend him as a technician! (See More)
11/27/2017 |
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The men arrived as scheduled, they were friendly and professional. (See More)
11/24/2017 |
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James was punctual, polite, and professional. He assessed the needs of the plumbing/drainage issue at my rental property. Then he promptly got to work and resolved the situation within an hour. Very pleased with the Roto Rooter-Asheville staff. Will definitely make them my go to team for any future work. (See More)
11/18/2017 |
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I think James Arrowood is a very valuable employee to roto rooter and his workmanship and attitude is a hugh asset to this company. I have worked in local government and with this company a lot throughtout the years and James is the reason I gave 5 stars and we continue to use this service. (See More)
11/07/2017 |
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(no comment) (See More)
11/04/2017 |
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(See More)
11/03/2017 |
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James was great and Zak too. They fixed the issue and explained to me the information I needed. I have own this house since 1985 and these guys were the first ones to give me correct information and fix the septic. (See More)
11/01/2017 |
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(See More)
10/25/2017 |
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James came after hours on Friday. He worked really hard and was so nice. He found the prolem and by then it was dark so he said he would be back next morning at 8:30. He got there right on time and had us water in no time. He also fixed some pipes . I was so amazed at how concerned he was. He told me about what was wrong with our plumbing and what we needed to do to replace them . I will call roto rooter and ask for James when I decide to have my plumbing replaced. I know it needs it . My plumbing is 46 years old. James is a great guy.. I would highly recommend him. (See More)
10/22/2017 |
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James A. arrived on time and performed all work in a professional manner. He was courteous and professional. The work was completed to our satisfaction and we would highly recommend James A. and Roto-Rooter to anyone needing plumbing services. (See More)
10/16/2017 |
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James was wonderful. Very professional and great customer service. (See More)
10/11/2017 |
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James and his partner arrived within 30 minutes of my calling; diagnosed the problem and solved it immediately. Very knowledgeable and professional. (See More)
10/09/2017 |
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Woke up this morning to a clogged shower drain. Called the R-R dispatcher and within 2 hours James was at my door. In less than an hour, James inspected the problem; explained what had happened and what was needed; and made the repair. Couldn't ask for better service. (See More)
10/04/2017 |
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James was a great person to deal with. Thank you for being so nice and kind. I also felt like it was a very fair price. (See More)
10/03/2017 |
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Called Roto-Rooter with a problem they sent James ** he was very prompt and knew what he was doing. He was very efficient and professional. **completely enjoyable experience. (See More)
10/02/2017 |
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James A. was very knowledgeable. He corrected all our problems very professionally. (See More)
9/29/2017 |
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James A. was very knowledgeable. He corrected all our problems very professionally. (See More)
9/29/2017 |
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James was fantastic! He was able to clear the clog and gave us great options for moving forward. We really appreciate his expertise and we highly recommend him! (See More)
9/19/2017 |
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James is very friendly and did what I needed done very well. You will now be referred by me to anyone I know who is in need of a plumbing repair. (See More)
9/09/2017 |
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(See More)
9/07/2017 |
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James evaluated and fixed the problem with professionalism in a very timely manner. He was quite courteous as well. I would recommend this company without hesitation. (See More)
9/06/2017 |
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James was fantastic- explained everything very clearly and stayed with the problem until he was able to fix it. Very honest and responsive experience. As always, the price of plumbing services seems high, but I felt Roto- rooter was in line with industry standards. (See More)
9/04/2017 |
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Great technicians--showed up on time, were courteous and professional and finished the job quickly. Office personnel on the phone also easy to work with! (See More)
8/31/2017 |
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James
Was great & took care of the problem promptly. He explained exactly what had occurred & possible solutions to fix it. Permanently. He let his company know & I had an estimate by the next AM. (See More)
8/29/2017 |
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(No Comments) (See More)
8/28/2017 |
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(no comment) (See More)
8/28/2017 |
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Excellent service.
Problem taken care of with efficiency. (See More)
8/18/2017 |
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Impeccable service and technician. Prompt, informative, quick, and tidy. (See More)
8/15/2017 |
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James and his staff was very thorough. Did a great job! Would use them again and recommend them. (See More)
8/14/2017 |
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Excellent service. James was prompt, listened to what I explained, and was able to find the problem and a resolution for my septic system within a short time. He obviously knew what he was doing and explained everything clearly including what to expect next. After a frustrating experience with a previous company, this was a very positive experience. 2 thumbs up and 5 stars. (See More)
8/12/2017 |
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James and his helper were professional, came on time, and did the job...in the rain. I was very satisfied with their service. (See More)
8/11/2017 |
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James A. was outstanding. He was so nice and professional and explained in detail everything that needed to be done to fix the problem. If anyone ever has plumbing, drain or septic tank problems, call Roto Rooter Services. You will not be disappointed. (See More)
8/11/2017 |
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(See More)
8/11/2017 |
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James A. was outstanding. He was so nice and professional and explained in detail everything that needed to be done to fix the problem. If anyone ever has plumbing, drain or septic tank problems, call Roto Rooter Services. You will not be disappointed. (See More)
8/11/2017 |
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James was very courteous and professional. He was there at my house the same day we called and on time. I will use this company again if needed. I asked questions and James answered everyone for me. (See More)
8/01/2017 |
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Work well done and knowledgeable. (See More)
7/31/2017 |
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Work well done and knowledgeable. (See More)
7/31/2017 |
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(no comment) (See More)
7/31/2017 |
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James was very nice and worked very hard to resolve our problem. Courteous and despite a tough job he was neat and respectful of our home. Excellent work! (See More)
7/29/2017 |
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A+++ (See More)
7/28/2017 |
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Great service. Would certainly use again. 50 characters! (See More)
7/28/2017 |
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James is a true professional. On time, knows his job and does it well. I have used them before and will continue to use them as I think their work is spot on. (See More)
7/25/2017 |
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(no comment) (See More)
7/24/2017 |
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The place to do business excellent work! (See More)
7/21/2017 |
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James was very professional and courteous. He worked fast but with detailed precision. Thanks for putting the final touch on our dream master bathroom.
Without question, when you need a job done right James and the company Roto Rooter team are the only choice we ever make and so should you! (See More)
7/17/2017 |
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James arrived and solved our clogged downspout quickly and used experience and imagination to solve the clogging problem that seemed insurmountable. James was personable, friendly and persevering. All great qualities. (See More)
7/11/2017 |
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This company came very highly recommended and they certainly did not disappoint. Their technician James Arrowood is first class. He's fast, hard working and very knowledgeable. If you need to locate a septic system, I guarantee James will find it with his high tech sewer line camera/locator. 5 Stars to James Arrowood!!!!! (See More)
7/10/2017 |
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James A. arrived on time and was very professional & courteous, I would recommend and use again. (See More)
7/10/2017 |
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James was very professional and courteous. He worked fast but with detailed precision. Thanks for putting the final touch on our dream master bathroom (See More)
7/07/2017 |
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(See More)
7/07/2017 |
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James was prompt, personable and competent. He also advised us of preventative measures to avoid future problems. (See More)
7/07/2017 |
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James was early and started to do the work I had ordered. His work was outstanding and he was quick in finishing up. He asked me about a miner arrangement of the water lines. They seemed to be reversed and that is the way they always been. (See More)
7/06/2017 |
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James was very professional and knowledgeable. He arrived during a torrential downpour and had to work in challenging conditions, yet he remained diligent and adressed our problem. Your service's phone update and personnel identification email much appreciated (See More)
7/06/2017 |
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(See More)
7/05/2017 |
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James arrived early on-site. He was friendly and professional. I feel that he gave me an honest assessment of the situation and was fair in price. I will call Roto Rooter again. (See More)
7/03/2017 |
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James was amazing and did a fantastic job. Roto Rooter will now be my only plumber. Thank you, you guys rock. (See More)
6/29/2017 |
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James did a great job and diagnosed our problem so we can address it to avoid future repairs (See More)
6/14/2017 |
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The Roto- Rootor man took the time to explain the problem and show us the cause of the problems and up coming problems.
Thank you. (See More)
6/14/2017 |
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The service was excellent. Came when they said they would, work was clean and efficient. The service member, James, was very polite and professional. I would definitely call them again! (See More)
6/07/2017 |
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The service was excellent. Came when they said they would, work was clean and efficient. The service member, James, was very polite and professional. I would definitely call them again! (See More)
6/07/2017 |
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Got the job done quickly (See More)
12/28/2016 |
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James and Daniel were efficient and professional in every way. They explained everything carefully and finished the work on time as estimated. Great job, fellas! (See More)
12/28/2016 |
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(no comment) (See More)
12/28/2016 |
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I could not have asked for a more professional and positive experience with James with Roto-Rooter. He was hear a few minutes early, diagnosed the problem and gave me my options. He was completed and cleaned up in a little over an hour. I would recommend him (them)to anyone. Thanks James! (See More)
12/20/2016 |
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James was prompt in his service call and very professional. (See More)
12/14/2016 |
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We had an unusual sewer backup. Roto-Rooter was very responsive. James worked quickly and then came as gave us a full description of what he found and what our options were to have it repaired. (See More)
12/14/2016 |
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Quick and friendly service. Got the problem fixed in under an hour. (See More)
11/25/2016 |
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Thanks so much to James at Roto-Rooter of Asheville! I really appreciate the promptness and the great job, right before I was having company for the holidays! (See More)
11/18/2016 |
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James A. from Roto-Rooter of Asheville just came out this Saturday to unclog one of my toilets. He was extremely professional and understanding. I had not flushed often enough due to prepping for a colonoscopy and he came in and spoke to my cat and unclogged the toilet and left my bathroom in perfect condition. I can't thank him enough! (See More)
11/12/2016 |
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Good service. Reasonable pricing for a Saturday. (See More)
11/12/2016 |
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Extremely friendly courteous and fast staff. They explained everything they were going to do as well as completed the work in a very timely manner. I would hopefully not have to use them again but if the need arises Roto-Rooter will be my first call (See More)
11/11/2016 |
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Everyone was great, called out on a Sunday, on time knowledgeable, and professional. Thank you Harvey Koerner (See More)
11/10/2016 |
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James did an excellent job helping us with our plumbing problem. He was on time and got the job done! (See More)
11/09/2016 |
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James was courteous and professional - even when delivering bad news! (See More)
11/09/2016 |
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James was at our house and ready to do his job when promised. He was neat, polite and thorough. After he explained the work done and further work to be done, we were informed to make a repair decision. A great was to do business. (See More)
11/08/2016 |
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James was very knowledgeable and got the job done right the first time! I would definitely use them again. (See More)
11/08/2016 |
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Efficiently took care of the problem and made good suggestions to avoid future problems. (See More)
11/05/2016 |
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James did a great job unstopping my shower. He cleaned up after also. I would recommend him to friends and family. (See More)
11/01/2016 |
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The experience I had with Roto- Rooter was great! James was very knowledgeable and nice and did the job in A timely manner (See More)
10/30/2016 |
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(no comment) (See More)
10/28/2016 |
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I'm so glad I decided to call Roto Rooter. James and Chris were very professional, polite and dedicated to their job. They didn't stop until they were done. I was very pleased with the results and would definitely ask for them again when we need any plumbing services, and I will highly recommend them to anyone that needs plumbing work. They are a credit to their company. (See More)
10/28/2016 |
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Professional, fast and easy to work with! I would recommend them to anyone! (See More)
10/27/2016 |
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James explained with much enthusiasm what he would be able to do after we explained our concerns. He knew what he was doing and was very friendly and helpful. He gave us suggestions on what we could do in the future to prevent problems. It was a very pleasant experience! (See More)
10/26/2016 |
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James was extremely polite and helpful. (See More)
10/26/2016 |
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Very prompt and professional (See More)
10/26/2016 |
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JAMES A. FOUND MY PROBLEM AND FIXED IT IN RECORED TIME I HIGHLY RECOMMEND HIM AND ROTO-ROOTER. (See More)
10/22/2016 |
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Roto-Rooter sent James to our home as soon as he was finished with another customer. He's very polite. Found possible solutions. Made calls to manufacturer of dishwasher for issues involving our particular model for specifics. Had problem resolved in a short period of time.
R-R has a great team (See More)
10/21/2016 |
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James worked very quickly and was very professional from start to finish. I was very impressed with the quality of his work as he found, and solved the plumbing problem that I was having at my home. i would definitely use him and Roto-Rooter of Asheville again without a moments hesitation. I truly believe that he represents the company very well with the quality of the Customer Care and Service that he gave to me.....Thank You James A for solving my problem so quickly....God Bless you my new friend....................Sincerely....Mr. Archie P. Glenn Tryon, N.C. (See More)
10/19/2016 |
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(no comment) (See More)
10/17/2016 |
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James was pleasant and professional. He assessed the problem and carefully explained it to me. I, however, thought the cost was a little expensive. (See More)
10/12/2016 |
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Customer service was great! I would definitely use this company and crew again and will be recommending them to my friends and family! (See More)
10/12/2016 |
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Called the company and the ******* *** came the same day. The ******* *** was very accommodating and polite and did a good job. I appreciate the fast service and the good job that was done. Will be using the company for another job that needs done. (See More)
9/19/2016 |
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James arrived on time and did a great job. (See More)
9/14/2016 |
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Roto-Rooter of Asheville was very prompt with our drainage problems at our home.We did encounter a bigger problem than we thought, they stayed with it until it ran free.We highly recommend Roto-Rooter for your plumbing needs. (See More)
9/06/2016 |
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James was very helpful and very professional. It was a pleasure to work with him. (See More)
8/31/2016 |
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