How it works

Complete reputation management. Built around the people who earn it.

The factors that influence your online reputation are your reviews, your listings, your team, and your customers. ReviewBuzz gives you one set of tools to manage it all.

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ReviewBuzz dashboard showing reviews, star rating, NPS and requests sent
HeroHub technician profile with 4.9 rating and Review John buttonTapTools manager app home: participation rate, tap rate and top tappersTapTools manager app reviews: weekly total and reviews by site

Generate 3-4x more reviews with TapTools.

MORE REVIEWS WITH TAPTOOLS

Techs tap to ask

With TapTools, techs help customers leave a review on their own phone, in their own words, at the moment of relief. Each review is automatically credited to the tech and location.

TapCardBuzzBadge tap-to-review technician ID badgeTwo BuzzButtons

Auto-detection

Make leaving a review easy.

Choose and prioritize the review sites you want. ReviewBuzz sends each customer to the one that works for them. A smoother experience for them means more reviews for you.

AUTOMATED REQUESTS

Automate the ask

Every finished job gets a one-click review request by text and email, pointed at the sites that matter. Send them from your desk, or have techs send them from the field.

ReviewBuzz app Review Request screen with customer name, email and phone fields

Provide proof before price to close more deals.

BUILD TRUST WITH HEROHUB

Earn trust and close more deals with proof before price.

Before the appointment, customers get a text or email introducing the tech who’s coming, with a photo and five-star reviews. At the kitchen table, techs show their HeroHub profile before they give the price. Customers who already trust your team say yes more often.

HeroHub Near You map with nearby five-star reviewsHeroHub technician profile with 4.9 rating and Review John button

Recognize, reward and empower your team.

Employee app

Put ReviewBuzz in the field.

Get more reviews at the point of service. From the mobile app, employees can request reviews, read reviews, check their stats and update their profile with a tap.

ReviewBuzz app Review Request screen with customer name, email and phone fields

Leaderboard

Recognize the ask.

Get your team motivated about asking for reviews and improving their service. Results plug straight into your employee review and reward process.

ReviewBuzz mobile app leaderboard ranking technicians by rating

Employee rewards

Reward great service.

Choose your own prizes, how many points employees earn for reviews and surveys, and how many points each prize takes. No quotas, no scripts, no star-rating asks.

ReviewBuzz mobile app rewards list with prizes and point costs

Surveys

Know how your team is doing.

Customer satisfaction surveys give you full visibility into how your team is performing. Every survey is tied to an individual employee, so you always know how customers feel about your people and your company.

ReviewBuzz mobile app customer satisfaction feedback, sorted lowest score first

Track every tech, every location and every review from one place.

Review management

Simple, flexible, and in one place.

Sort and filter by employee, location, review site and channel. Get alerts on negative reviews and respond fast, so a bad moment becomes a good customer experience.

ReviewBuzz Reviews page: reviews analytics chart, filters by rating, channel, site and date, and a review with reply to Google

Insights

See how your reputation is performing.

All your KPIs at a glance show exactly how your company and team are doing. Instant alerts and clear trends show you what to act on next.

ReviewBuzz dashboard: requests sent, reviews earned, conversion rate, channels, review sites, NPS and surveys
ReviewBuzz mobile app reviews: weekly total and reviews by site

Integrations

Connect the tools you already use.

Integrate with industry-leading software to automate review requests and save time. Clients who integrate see up to a 200% increase in reviews.

Multi-location

Each location gets its own reviews, automatically.

ReviewBuzz sends each review request to the Google profile for the location where the job happened, so reviews never land on the wrong profile. Every branch builds its own local review presence, without adding work for your team.

See it working on your numbers.

We’ll walk through ReviewBuzz with your shop’s numbers and show you where the new reviews, calls and jobs would come from. No long-term contracts required. Free 30-day trial.

Book a demo

Prefer to talk now? Call 888-946-2899